Where can I find more information about the mystery shop questionnaire?
For greater details on the questionnaire, please refer to the Trimark of Excellence Checklist on myCITGOstore.com. In addition to the survey questions, you’ll find information on the Appeal process and Tip & Tricks section, which appear under each failed question on your quarterly reports. These features will allow your location to make recommended changes and receive points back on failed questions and/or avoid penalties on future shops, respectively.